Returns

WE WANT YOU TO ABSOLUTELY ADORE YOUR ZAHARA SWIM WHICH IS WHY WE OFFER RETURNS FOR STORE CREDIT ONLY.

All parcels must be returned to us within 21 days of delivery and must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. 

We do not cover return shipping costs (although, we are working on it). Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage.

Zahara Swim is limited edition swimwear and for this reason we cannot guarantee sizes will be available when exchanging. If the size or style you want is not available you will be given a full refund in store credit. Zahara does not cover customs duties or charges, which may apply depending on your country.

All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, please contact us immediately so we can arrange for a replacement. If the item is no longer in stock, we will issue a full store credit.

Once your return has been processed, you will be notified via the email address provided in your original order. You will receive a seperate email or direct message containing your Gift Voucher details and how to use your Gift Voucher. Please ensure to check your junk or spam inboxes jus incase.

Swim Returns

All swimwear must be returned with original hygiene stickers attached. Swimwear without hygiene stickers attached will be denied and returned back to the customer. 

HOW DO I RETURN MY ITEM?

  1. Email theteam@zaharaswim.com with your order number and name of items you wish to return.
  2. Check your items to ensure they are in perfect condition as Zahara Swim will not accept any items returned damaged in any way.
  3. Ship your parcel back to the address provided below which ever is best for you. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
  4. Once we receive your return, we will email you store credit in the form of a gift card which can be used storewide!

On the returns form provides please fill in:
- Your order number
- Items you are returning; and
- Instagram name & email.

Our Returns Address is:
Zahara Swim
PO BOX 265
Mooloolaba, QLD, Australia 4557

Afterpay and Sezzle Returns

All orders made with Afterpay or Sezzle are in accordance with all Zahara Swim return policies. Once your return has been processed, you will be issued with a gift voucher and your installments will continue as normal.